18 Comments

Vignesh Kumar on August 11, 2021 at 1:24 am

Hello,

When will this get packed? I had sent an email asking the same question and haven’t yet received a response…
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- Ashman Sato on August 11, 2021 at 8:56 am
  
  HI Vignesh, Our FedEx software is experiencing issue so we are getting it fixed through FedEx. as soon as its fixed we will get this quote for you. We can do DHL but the price is so high. If you are in a hurry we can quote you DHL which will run around $800 + US dollars if you can wait we will quote you through our FedEx as will be much cheaper. Thank you
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  - Vignesh Kumar on August 14, 2021 at 1:57 am
    
    Hi Ashman Sato,
    
    Thank you for your reply. Yes, I can wait. Please send it by Fedex.
    
    Can I change the address to which it needs to shipped?
    
    As I said, it is a gift for my nephew who had come on holidays to the address originally mentioned. He returned home today. So if possible, I would like to change the ‘Ship to’ address. If not, no problem.
    
    Thank you.
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    - Ashman Sato on August 16, 2021 at 11:46 am
      
      HI Vignesh, Yes you can change the address, and as soon as FedEx is fixed we will let you know. Thank you
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      - Vignesh Kumar on August 17, 2021 at 7:07 am
        
        Hi Ashman Sato, ok, thanks!
Vignesh Kumar on August 30, 2021 at 1:46 am

Hi, when do you expect the software issue to be fixed?
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Vignesh Kumar on August 30, 2021 at 1:47 am

Hi, when do you expect the software issue to be fixed? It is going to be almost a month now…
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- Ashman Sato on August 30, 2021 at 11:38 am
  
  Hi Vignesh, I’m sorry to inform you that it has not been resolved. We are now in contact with a manager of FedEx to expedite this situation. I will quote your items as soon as it is resolved. Thank you,
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  - Vignesh Kumar on August 31, 2021 at 6:50 am
    
    Hi Ashman Sato, ok, thanks.
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  - Vignesh Kumar on September 10, 2021 at 7:10 am
    
    Hi, any updates? Can you give me a tentative date by which you expect the issue to be resolved?
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    - Ashman Sato on September 10, 2021 at 10:40 am
      
      Hi Vignesh, Checked with FedEx and they advice that the estimate resolution time is next week. No exact day but lets wait until next week if nothing happens I will quote you with what I can find. The prices for DHL and other carrier are high but I will try and find one for you. Thank you
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      - Vignesh Kumar on September 11, 2021 at 1:12 am
        
        Hi Ashman Sato, ok, thanks!
      - Vignesh Kumar on October 4, 2021 at 2:08 am
        
        Hi, is the issue still unresolved?
      - Ashman Sato on October 4, 2021 at 3:58 pm
        
        HI Vignesh, Unfortunately we are still having issue with FedEx but I have been able to quote other customer with UPS so I have quote you with UPS hope this works for you. Thank you
      - Vignesh Kumar on October 5, 2021 at 1:41 am
        
        Hi Ashma Sato, Thanks for the quote. I have chosen and paid for the USD 275.90 option. Looking forward to receive the shipment!
      - ShippingDept on October 5, 2021 at 3:12 pm
        
        Vignesh, I thank you for your patience and I’m really hoping that this issue with FedEx will be resolve soon so we can start doing the regular process that we use to do. I have sent out your items and until we do this again. Thank you
      - Vignesh Kumar on October 7, 2021 at 7:28 am
        
        Hi Ashman Sato, you are welcome. Thanks for providing the alternate shipping solution. I will confirm once I receive the package. I am going to be a regular customer of USShipshop! So, we will do this again soon 🙂
      - ShippingDept on October 7, 2021 at 9:45 am
        
        Thank you and we are looking forward to continue this relationship with you. 🙂